1Acceptance and eligibility
1.1 Agreement
By accessing or using Plaum, you agree to be bound by these Terms of Service and by Plaum's Privacy Policy. If you use Plaum on behalf of a restaurant or another business, you represent that you have authority to bind that business to these terms.
1.2 Eligibility
To use Plaum, you must:
- Be at least 13 years old
- Have any consent required by your parent, guardian, or local law if you are under the age of majority where you live
- Have legal capacity to enter into this agreement
- Not be prohibited from using Plaum under applicable law
1.3 Updates to these terms
Plaum may update these terms from time to time. If Plaum makes a material change, Plaum may notify you through the app, by email, on the website, or by updating the date at the top of this page. Your continued use of Plaum after the update takes effect means you accept the revised terms.
2Accounts and access
2.1 Account types
Plaum may support multiple roles, including diner accounts, restaurant accounts, and accounts that use both sides of the platform.
2.2 Registration methods
You may be able to create or access a Plaum account through:
- Email and password
- Google sign-in
- Apple sign-in
- Guest or limited-access flows where Plaum offers them
2.3 Accurate information and account security
You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your login credentials and for activity that occurs through your account. If you think your account has been compromised, contact Plaum right away at admin@plaum.co.
2.4 Guest access
If Plaum offers guest or limited-access flows, those flows may not preserve all settings or history between sessions and may not unlock the full platform. Plaum may change, limit, or remove guest capabilities at any time.
3Consumer features
3.1 Discovery and social discovery
Plaum is built around food discovery. Plaum may show you dishes, restaurants, creators, map results, restaurant profiles, menu content, and local recommendations based on your location, preferences, follows, and product activity. Restaurant information can change quickly, so Plaum cannot promise that every listing, menu, price, or hour is always current.
3.2 Orders, carts, and fulfillment
Plaum may let you place pickup, dine-in, or other supported orders through participating restaurants. When you submit an order, you are asking the restaurant to fulfill that order using the details you provided, including selected items, modifiers, special instructions, and payment choice.
- You are responsible for reviewing your cart before you place an order
- Restaurants are responsible for menu accuracy, preparation, availability, and fulfillment
- Plaum may support order chat, edit proposals, status tracking, and support workflows, but Plaum is not the restaurant preparing the food
- Special instructions and allergy notes are passed along to the restaurant, but Plaum cannot guarantee restaurant compliance
3.3 Reservations
Plaum may let you request or book reservations with participating restaurants. Reservation availability, party size rules, cancellation windows, deposits, no-show charges, and house policies are generally set by the restaurant, not Plaum.
If a restaurant requires a deposit or no-show acknowledgment, you are responsible for reviewing and accepting that policy before booking. Plaum may help process the booking flow, but the reservation relationship is primarily between you and the restaurant.
3.4 Reviews, saves, follows, missions, and similar features
Plaum may offer reviews, saves, follows, badges, missions, Palate Twin, shared boards, or similar engagement features. These features are part of the product experience only. Unless Plaum clearly says otherwise, points, badges, or in-app status do not have cash value and are not transferable.
3.5 Plaum AI
Plaum may offer AI-powered discovery, navigation, and restaurant assistance experiences under the Plaum AI name. Plaum AI may help you find dishes, answer questions, navigate to places in the app, or help with ordering flows.
- Plaum AI responses may be inaccurate, incomplete, or out of date
- Plaum AI is not medical, nutritional, allergen, or legal advice
- If Plaum AI helps add items to a cart or start checkout, you remain responsible for reviewing and approving the final action
- You must not use Plaum AI to harass, defraud, exploit, or try to extract restricted information
4Content and community
4.1 Your content
You may be able to upload photos, videos, captions, dish tags, restaurant tags, reviews, comments, messages, and other content on Plaum. You keep ownership of content you create, but you give Plaum a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, and adapt that content as needed to operate, improve, promote, and secure Plaum.
4.2 What you promise about your content
When you post or send content through Plaum, you promise that:
- You have the rights needed to share it
- It does not violate someone else's intellectual-property, privacy, or publicity rights
- It is not fraudulent, misleading, defamatory, hateful, violent, sexually exploitative, or otherwise unlawful
- It does not include malware, malicious code, or harmful links
4.3 Moderation, reporting, and removal
Plaum may review, restrict, hide, remove, or investigate content, accounts, or interactions that appear to violate these terms, the law, or platform safety expectations. Plaum may also suspend related features while a report or dispute is being investigated.
4.4 Direct messages and shared spaces
Private messaging, Palate Twin, shared boards, or other relationship-based features are for respectful use only. Plaum may act on reports of harassment, abuse, impersonation, spam, exploitation, or unsafe conduct even if the activity happened in a private or limited-visibility feature.
5Restaurant terms
5.1 Authority and business information
If you create, claim, or manage a restaurant on Plaum, you represent that you are authorized to act for that restaurant and that the business information you provide is accurate.
5.2 Restaurant content and platform tools
Plaum may provide restaurant-facing tools through mobile or web interfaces, including profile management, menu management, dish visibility, ordering controls, QR dine-in workflows, reservation settings, analytics, staffing tools, kitchen workflows, and other operational features.
Restaurant users are responsible for:
- Accurate menus, pricing, modifiers, hours, policies, and business details
- Order acceptance, preparation, cancellations, and guest communications
- Reservation availability, deposit rules, no-show rules, and table-management accuracy
- Training staff on how to use Plaum's tools, including any restaurant-side Plaum AI features
5.3 Stripe Connect, subscriptions, and integrations
Restaurant payouts and billing-related services may rely on Stripe, including Stripe Connect. Restaurants may also enable subscriptions, modules, or integrations such as POS connections. Those tools may come with additional pricing, onboarding, or third-party terms.
Plaum is not responsible for delays caused by Stripe verification, banking timelines, or a third-party POS provider's systems.
5.4 Restaurant-side AI and automation
If Plaum offers restaurant-side AI or operational assistance, those features are optional support tools, not a replacement for restaurant judgment. Restaurant staff remain responsible for reviewing status changes, edits, cancellations, reservation actions, messaging, and guest-facing outcomes.
6Payments, orders, reservations, and refunds
6.1 Payments
If Plaum supports payment for an order, reservation, subscription, or deposit, payment processing may be handled by Stripe or another approved provider. By submitting a payment, you authorize the charge for the amount shown at checkout or in the relevant flow.
6.2 Pay-at-counter or external payment flows
Some restaurants may use pay-at-counter, in-store, or otherwise external payment flows. In those cases, the restaurant, not Plaum, is handling the final payment transaction outside Plaum's own checkout.
6.3 Cancellations, refunds, and disputes
Refunds, credits, cancellations, charge adjustments, no-show disputes, and related issues may depend on the restaurant's policy, the facts of the order or reservation, the payment provider's rules, and Plaum's fraud or support review. Plaum may investigate on a case-by-case basis.
Plaum may deny a refund request where the facts do not support it, where there is evidence of misuse, or where the restaurant has already fulfilled the service as ordered.
6.4 Tips, taxes, and fees
Tips are voluntary unless clearly disclosed otherwise. Taxes, deposits, convenience fees, or other charges shown during checkout or booking are part of the total you approve.
7Prohibited conduct
You may not use Plaum to do any of the following:
- Break the law or encourage others to do so
- Impersonate another person, restaurant, or business
- Submit false business, reservation, account, or payment information
- Spam, harass, threaten, exploit, stalk, or intimidate others
- Post infringing, hateful, violent, deceptive, or otherwise prohibited content
- Scrape, reverse engineer, disrupt, overload, or probe Plaum's systems except where law clearly allows it
- Attempt to manipulate rankings, reviews, follows, saves, or discovery signals in bad faith
- Use Plaum AI to generate abuse, fraud, privacy violations, or harmful content
8Intellectual property
8.1 Plaum's rights
Plaum and its licensors own the Plaum platform, software, logos, trademarks, UI, design, recommendation systems, AI orchestration, restaurant tools, and related intellectual property, except for third-party materials and your content.
8.2 Limited license to you
Plaum gives you a limited, revocable, non-transferable, non-exclusive license to use Plaum in accordance with these terms. You do not receive ownership of Plaum or any right to copy, resell, repackage, or create competing products from Plaum's protected materials except as law clearly allows.
8.3 Feedback
If you send Plaum ideas, suggestions, product feedback, or bug reports, you give Plaum permission to use them without compensation or attribution obligation.
8.4 Copyright complaints
If you believe content on Plaum infringes your copyright or other intellectual-property rights, email admin@plaum.co with enough detail for Plaum to identify the work, the allegedly infringing material, and your contact information.
9Disclaimers and liability
9.1 Plaum is provided as is
Plaum is provided on an as is and as available basis to the maximum extent allowed by law. Plaum does not guarantee uninterrupted service, perfect accuracy, or availability of any feature, restaurant, menu item, or integration.
9.2 Restaurant and menu information
Restaurants are responsible for their own menus, hours, ingredients, availability, allergy handling, reservation policies, and order fulfillment. Plaum is not responsible for harm or loss caused by inaccurate restaurant data, stock issues, fulfillment issues, ingredient omissions, or food-safety events.
9.3 Plaum AI disclaimer
Plaum AI and any restaurant-side Plaum AI features may generate wrong, incomplete, stale, or misleading outputs. Plaum is not responsible for decisions you make in reliance on AI output, especially where health, allergens, timing, pricing, fulfillment, or payment are involved.
9.4 Limitation of liability
To the maximum extent permitted by law, Plaum Inc.'s total liability for claims arising out of or related to Plaum or these terms will not exceed the greater of: the amount you paid Plaum in the 12 months before the claim or $100 CAD.
To the maximum extent permitted by law, Plaum is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, business interruption, or similar losses.
9.5 Indemnity
You agree to indemnify and hold Plaum harmless from claims, damages, and costs arising from your violation of these terms, your misuse of Plaum, your content, or your operation of a restaurant account.
10Privacy and communications
Your use of Plaum is also governed by Plaum's Privacy Policy, which is incorporated into these terms by reference.
By using Plaum, you agree that Plaum may send transactional and service messages needed to run your account, your orders, your reservations, your support requests, your security notices, or legally required disclosures. Marketing messages are subject to applicable law and your subscription choices.
11Governing law and dispute process
11.1 Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law principles.
11.2 First step: contact Plaum
Before starting formal legal proceedings, contact Plaum at admin@plaum.co and describe the issue. Plaum and you agree to try in good faith to resolve the matter informally first.
11.3 Arbitration and court access
Unless local law requires something else, disputes not resolved informally may be handled through binding arbitration in Ontario, Canada, on an individual basis. Nothing here prevents either side from seeking urgent injunctive or equitable relief where needed to protect rights, safety, confidentiality, or intellectual property.
12Suspension, deletion, and termination
12.1 By you
You may stop using Plaum at any time. If you request account deletion, Plaum may process the request through a deletion workflow that includes a 30-day grace period unless Plaum offers and you choose an immediate deletion option for eligible data.
12.2 By Plaum
Plaum may suspend, restrict, or terminate accounts or feature access if Plaum reasonably believes you violated these terms, created legal or safety risk, committed fraud, repeatedly abused the platform, or caused harm to users, restaurants, Plaum, or service providers.
12.3 What survives
Provisions that should logically survive termination will survive, including provisions related to payments, disputes, liability limits, privacy, intellectual property, indemnity, and legal compliance.
13Miscellaneous
- Entire agreement: These terms and the Privacy Policy are the main agreement between you and Plaum about Plaum's services.
- Severability: If one part of these terms is unenforceable, the rest stays in effect.
- No waiver: If Plaum does not enforce one part of these terms right away, that does not mean Plaum waives it.
- Assignment: You may not assign your rights under these terms without Plaum's consent. Plaum may assign these terms in connection with a business transfer or restructuring.
- Force majeure: Plaum is not responsible for delays or failures caused by events outside Plaum's reasonable control.
- English version: If these terms are translated, the English version controls to the extent allowed by law.
14Contact information
For legal, support, account, payment, copyright, or compliance questions, contact Plaum at admin@plaum.co.
Plaum Inc.
Ontario, Canada