Using the Plaum app
A screen-by-screen guide to the Plaum mobile app on iOS and Android — from first launch to ordering, capturing dishes, and the restaurant-owner tools.
Getting started
First launch — the onboarding slides
Six full-bleed slides that introduce what Plaum does. Each slide is a real screenshot of the app behind a soft colour wash, with a headline, a line of…
Taste preferences setup
A three-step wizard that gives your recommendations a starting point. Without it the app has no idea what to show you, which is exactly the "Nothing here…
Sign up
One form that creates either kind of account. A single toggle — I run a restaurant — decides which. Everything above the toggle is the same for everyone.
Log in
The front door. Three ways in — Apple, Google, or email and password — plus a fourth door that isn't a sign-in at all: guest browsing.
Forgot & reset password
One field — Email (you@example.com) — and a Send reset link button, with Back to sign in underneath.
Email verification
Signing up creates the account but does not let you in. Until the address is verified, signing in fails with EMAILNOTVERIFIED — and when it does, the…
Browsing as a guest
A real, anonymous session. You get the app — the map, the dish feed, restaurant profiles, dish details — without handing over an email. What you don't get…
Finding food
Discover — the dish feed
The heart of Plaum. Not a list of restaurants and not a menu — a scrollable, two-column masonry wall of individual dishes, each one a real photo with a…
Explore — the map
Every restaurant Plaum knows about, as pins on a live map, with a draggable sheet of nearby places underneath. This is the promise from onboarding slide…
Dish detail
Everything about one dish: the photo, the price, the description, the ingredients, who serves it, and — if the kitchen is open — how to order it with…
Restaurant profile
One restaurant's whole presence in Plaum: identity, status, menu, gallery, hours, and reviews.
Restaurant reviews
Every review left for one restaurant, newest first, paged as you scroll.
Ordering
Cart
Everything you've added, from one restaurant. Plaum carts are single-restaurant — kitchens can't cook each other's food, so mixing them is blocked at…
Checkout
Payment method, pickup time, tip, loyalty, and the final total. The longest single screen in the ordering flow, and the one with the most conditional…
Order confirmation
The receipt-and-reassurance screen. Short by design — it confirms the order landed, gives you the number and the ETA, and offers exactly two ways out.
Order status & live tracking
The live view of one order — it updates on its own, with no refreshing needed. Two tabs: Status and Kitchen Chat.
Rating an order
Rating, comment, and — importantly — the second chance to tip. Tipping after the meal rather than before is the point of this screen: you've now actually…
Your orders
Every order you've placed, active ones first. The tab itself carries a badge counting orders that are neither completed nor cancelled — so you can see at…
Reservations
Booking a table, and tracking the bookings you've made. Two tabs: Book and My reservations. A help icon in the top-right jumps to Support carrying…
Payment methods
Cards saved for reuse, handled through Stripe. Note the subtitle's wording: tips and future charges. A saved card isn't only for the checkout you're in…
Dine-in with QR
Scanning a table QR
The entry point to dine-in ordering. You sit down, scan the code on the table, and the app opens that restaurant's menu already bound to your table number.
The dine-in menu
The restaurant's menu, already bound to your table. You're sitting down, so there is no pickup time, no address, and no delivery — just food, quantities,…
Table order status
The dine-in equivalent of Order status — with food coming to you rather than you collecting it, which is why the wording differs.
Capturing dishes
The Plaum camera
A purpose-built food camera. It is registered at the root of the navigator, not inside a tab, so it opens on top of wherever you are and closing it…
Vision capture
The advanced capture screen: photo and video, live grading, and AI Ultra mode. Where the Plaum camera is a straightforward food camera, this adds…
Enhance
The grading step. Unlike the camera's live preview, this screen renders the exact colour matrix that will be applied — so what you see here is what you get.
Dish Cards
A personal record of a meal you ate — the photo, where it was, what you thought, and when. It is a private keepsake — yours, not a public listing.
Filter playground
A sandbox for the photo grades outside the capture flow. Pick an existing photo, try the presets, and save the result to your camera roll — no posting…
Your profile
Notifications
Notifications
Your in-app inbox — order updates and anything else Plaum needs to tell you. It is grouped by category rather than being one long list, so a burst of…
A notification category
The individual notifications inside one category — the second level of the grouped inbox.
Notification settings
Per-category control over what Plaum is allowed to push to your phone. Distinct from Notifications, which is the inbox — this is the tap.
Rewards & billing
Loyalty
Points, held per restaurant rather than as one platform-wide balance. Each restaurant runs its own scheme and sets its own rules — see Loyalty settings…
Loyalty transactions
The ledger for one restaurant's points: every earn and every redemption, with the order that caused it.
Subscription & billing
Plaum sells itself to restaurants as modules rather than one plan. You subscribe to what you need.
Plaum AI
For restaurant owners
Restaurant onboarding
A three-step wizard — Step n of 3 — that gets a restaurant to the minimum it needs before real guests see it.
Claiming a restaurant
Plaum lists restaurants whether or not the business has signed up — that's why diners can browse places that never registered. When the owner arrives,…
My Kitchen
The operator's home screen — the answer to onboarding slide 5, "Help restaurants run smoother". Status at the top, then the six things you actually do.
Kitchen orders
The order board — the screen a kitchen leaves open during service. Orders appear on their own — nobody refreshes anything — and a chime plays when a new…
Portfolio
Your menu as diners see it, plus the controls to change it.
Create a dish
Adding a menu item. The guidance up top is direct about what makes a good listing:
Edit a dish
Everything on Create a dish, plus the part that makes a dish genuinely orderable: modifier groups.
Engagement analytics
Your restaurant's performance, from profile views through to revenue.
POS integration
Wiring Plaum to the till you already use, so your menu doesn't have to be maintained twice and Plaum orders land where your staff already look.
Loyalty settings
Your own points scheme. Diners see the result in My Loyalty, held per restaurant.
Reservation settings
The policy side of bookings. There's an explicit split, stated up front:
Restaurant notification settings
Separate from your personal notification settings — these are the operational alerts that go to the people running service.
Settings & support
Settings
The hub. Three sections — Preferences, Account, Danger zone — plus the restaurant tools when you have a restaurant account.
Support
Two tabs — Help and Tickets — arranged so that searching comes before raising a ticket. The screen says so out loud:
Your feedback
A record of the corrections and suggestions you've sent about listings — not support tickets about your account. Two things land here:
Reporting a place / suggesting a new one
The crowd-correction path for listings. Plaum lists restaurants whether or not the business has claimed them, so listings drift — this is how diners fix them.
Suggesting a dish edit
The same crowd-correction machinery as place feedback, narrowed to one dish. It matters most on unclaimed listings, where nobody at the business is…
Account deletion
Deletion is scheduled, not immediate — you get a grace period to change your mind.