Forgot & reset password
Deep links: plaum://forgot-password · plaum://reset-password
Requires an account? You need an existing one to reset.
Part 1 — Requesting the link
How you get here: Forgot password? on the login screen.
Reset your password
Enter the email tied to your account and we'll send a reset link.
One field — Email (you@example.com) — and a Send reset link button, with
Back to sign in underneath.
| Outcome | Message |
|---|---|
| Malformed email | Enter a valid email address. |
| Request accepted | If that email exists, we sent a password reset link. |
| Request failed | Unable to start password reset. |
Note the deliberate wording of the success case: "If that email exists". The app never confirms whether an address is registered — that would let anyone probe for valid accounts. You get the same message either way.
Part 2 — Setting the new password
How you get here: by opening the link in the email, which deep-links into
plaum://reset-password carrying a code or token hash.
Create a new password
Pick a new password for your account and you will be signed back in right after.
| Field | Notes |
|---|---|
| New password | At least 8 characters. |
| Confirm password | Must match exactly. |
Then Update password.
| Outcome | Message |
|---|---|
| Under 8 characters | Password must be at least 8 characters. |
| The two fields differ | Passwords do not match. |
| Success | Password updated. You are signed in. |
| Server refused | Unable to reset password. |
If you open the screen without a valid link
Missing reset details Open the password reset link from your email again.
This happens if the screen is reached directly rather than through the emailed link — the code or token hash is missing, so there is nothing to authorise the change. The fix is always to re-open the link from the email.
Good to know
You are signed in automatically once the reset succeeds — there is no second trip through the login screen. That is why the body copy promises "you will be signed back in right after".
Where you go next
Straight into the app. Back to sign in on either screen returns you to Log in.