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DocsUsing the Plaum appRating an order

Rating an order

Deep link: plaum://order/:orderId/review How you get here: after an order completes, from Order status or Orders; also from a push notification. Requires an account? Yes. Guests get "You'll need an account to leave reviews."


What this is

Rating, comment, and — importantly — the second chance to tip. Tipping after the meal rather than before is the point of this screen: you've now actually eaten the food.

The review screen

Leave a review


Rating

Your rating Tap a star to rate

Five stars, with the selection echoed underneath as "4/5 selected". Submitting without one is refused:

Please select 1 to 5 stars before submitting.

Comment

Comment What stood out?

Optional, up to 2000 characters with a live counter. The placeholder asks a specific question rather than repeating the label.


Tipping afterwards

Add a tip Show your appreciation — 100% goes to the restaurant.

Presets computed from the order total — 10% · $3.01, 15% · $4.51, 20% · $6.01 — plus Custom amount ($) and No tip. The running value shows underneath as Tip: $n.

If you already tipped

Tip already added You already tipped $n at checkout.

You can't accidentally tip twice.

If there's no saved card

This is the fiddly case, and the app handles it without losing your review:

We could not charge that tip with a saved card yet. You can save one and try again, but leaving a tip is optional.

Save a card for future tips Optional: save a card once so future tips can go through without re-entering your details.

with Save card and Retry tip. Note the repeated reassurance that tipping is optional — you are never blocked from submitting the review.

State Message
Charging Charging tip...
Success Tip charged successfully. Thank you!
Card setup failed Could not open card setup. Please try again.
Tip failed Your review was submitted, but the tip could not be charged.

That last one matters: the review still went through. The two are decoupled.


Submitting

Submit reviewSubmitting..."Thanks! Your feedback has been shared." On failure: "Could not submit review. Please try again."

Once done, the order is marked Reviewed.


Where you go next

Restaurant reviews is where your review ends up · Payment methods to save a card in advance